Question 1

How quickly does IntakePilot respond?

Accepted Answer

IntakePilot is built to respond to new inquiries in seconds, while the prospect is still engaged. It gives your team a useful first touch instead of asking a new lead to wait for office hours.

Question 2

Does it work after hours?

Accepted Answer

Yes. IntakePilot is designed for 24/7 coverage, including nights, weekends, and holidays. It can keep the conversation moving after hours while clear handoff rules keep your team in control of what happens next.

Question 3

How are inquiries qualified?

Accepted Answer

Your firm defines the questions, branching, urgency signals, and handoff rules. IntakePilot runs that process consistently; it does not make legal judgments, promise that a matter will be accepted, or replace attorney review.

Question 4

Can it help book a consultation?

Accepted Answer

Once an inquiry meets your initial qualification rules, IntakePilot can offer the next step: a free 15-minute consultation through your firm’s consultation process. Your team keeps control of availability and the final handoff.

Question 5

What happens to quiet leads or missed consultations?

Accepted Answer

IntakePilot can help re-engage older inquiries and no-shows through documented consent, time-of-day controls, clear opt-out handling, and an audit trail. The goal is a thoughtful next touch—not pressure or a promise about the matter.